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Support

Last updated: July 18, 2026

Welcome to DancingPartners support. We’re here to help you find your perfect dance partner — and to keep our community safe and welcoming.

Contact us

The fastest way to reach our team is by email:

We aim to respond to general questions within 2 business days. Safety reports — harassment, inappropriate content, or abusive users — are prioritized and reviewed within 24 hours.

When you write to us, please include:

  • The email address associated with your account
  • A clear description of the issue
  • Screenshots, if relevant

Frequently asked questions

Signing in

You sign in with Google, Apple, or your email address — there’s no password to remember. If you use email, we send you a one-time code to type in.

After signing in, everyone verifies a phone number: enter your number, then type the 6-digit code we text you. If you don’t receive a code, check your signal, confirm the number and country code are correct, and try again after a minute. Standard carrier rates may apply. A phone number can only be active on one account at a time.

Verifying you’re a real person

To keep the community free of bots and fake profiles, new members complete a quick liveness check using the front camera — just follow the on-screen prompts (turn your head, blink, smile). We ask for your consent before the camera opens. The on-screen prompts are guided by face detection running on your device, and the selfie itself is then sent to our servers and to Amazon Rekognition to estimate that you’re 18 or older and to check that your face matches your profile photos. We don’t store the selfie afterwards — only the result of the check. See our Privacy Policy for details.

Editing your profile and photos

Open the Profile tab to update your name, bio, dance styles, and photos. Photos are automatically checked to ensure they meet our community guidelines.

Matches and messages

When you and another dancer both like each other, you match and can start chatting. Your messages are private to the two of you.

Reporting and blocking

Your safety comes first. From a matched user’s profile or your chat with them, open the menu (the three-dots icon) to:

  • Report the user — choose a reason and optionally add details. Our team reviews every report within 24 hours and removes content or removes users who violate our rules.
  • Block the user — they immediately disappear from your feed, your match ends, and they can no longer contact you. Manage blocked users anytime from Profile → Blocked users.

We have zero tolerance for objectionable content or abusive behavior. See our Community Guidelines and Safety Tips.

Deleting your account

You can delete your account anytime from Profile → Settings → Delete account. See our account deletion page for details on what happens to your data.

Privacy and your data

Read our Privacy Policy to learn how we collect, use, and protect your information.

Helpful links

Eligibility

DancingPartners is available to adults 18 years and older.

If you can’t find what you need here, email us at developers@tenikopr.com — a real person will get back to you.